Cancellation & Refund Policy

Booking appointments

Please note that all appointments and services are to be paid for in full at the time of booking.

When booking online you will be prompted to complete debit/credit card details before the appointment is confirmed.

When booking in person you can also use GooglePay, IPay, Contactless, BACS or sterling (Cash).

Late cancellation or No-show.

Please note that once you have booked an appointment with Dawn it means that she has reserved time in herr schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to payment in full for the appointment.

To avoid a cancellation fee, please provide a cancellation notice at least 24 hours before your appointment.

You can cancel or reschedule an appointment by clicking the link in your reminder tets/emails, email Dawn or Talk to Dawn

Refunds

Refunds will not be given for any last-minute cancellations (less than 24 hours) and no-shows. If you are late for an appointment, you may have the remaining time available for the booked session, please note that clinic appointments will run for the allocated time slot only.